Here are a slew of common questions that our Customers have inquired about over the years. We hope these can answer anything that you might be wondering about but please feel free to e-mail firstname.lastname@example.org or call 215-413-0833 with ANY questions ANYTIME!
Q: How can you contact us with any questions, comments or feedback?
Our customer service representatives are available to answer any of your questions from 10:00am – 5:00pm EST Monday through Friday at: 888-545-25628. Our customer service representatives can also be reached via e-mail at:
E-mail: email@example.com (24/7)
Phone: 888-545-2628 (10-5 EST, Mon-Fri.)
Mailing Address: Central Uniforms, 1653 The Fairway-Suite #220, Jenkintown, PA 19046
Q: What if I do not know my size?
Our expert uniform consultants can assist you with choosing the correct size(s). Please e-mail us at: firstname.lastname@example.org or call us at: 888-545-2628. Check out our size charts. When measuring, keep the tape straight and snug, but not tight. Our size charts show average measurements and corresponding size. Use them as a general rule. Central Uniforms brings you uniforms from many top brands, so sizes may vary.
Q: Do you offer Tall, Long, Petite, Short and Plus Sizes?
Yes we do. We have many selections to choose from in our Lab Coats, Scrubs, Chef Uniforms and Career Wear. Tall and/or Longs are available in many of our Lab Coats, Scrub Pants and Career Wear. Petites and Short sizes are also available in many of our Lab Coats, Scrubs & Career Wear. Plus Sizes are just about available in everything we sell.
Q: How do I place an order?
Ordering on CentralUniforms.com is simple, easy, and secure. Simply select the size, color, personalization options (if applicable), and the quantity then click the “Add to Cart” button on the product detail page. The Shopping Cart page will then display the items in your cart and will allow you to change the quantity of each item you’ve selected or remove items. From the Shopping Cart page, you can either proceed to checkout or continue shopping.
When you have finished shopping, click on the “View Cart” or “Checkout” icons to review your selections. When you are satisfied with your order, click the “Proceed to Checkout” icon to complete your purchase.
Note: If you experience any problems with items disappearing from your shopping cart, make sure you have Cookies enabled in your web browser. Any other issues ordering on-line feel free to e-mail or call us anytime!
Q: Can I order by fax or mail?
Our secure online ordering process is the preferred and most expedient method of ordering from CentralUniforms.com. However, we understand that there may be times when you would prefer to order by phone, fax or regular post mail. To order by phone, please call 888-545-2628, Monday – Saturday (9-6); Fax: 215-413-1262 or by mail: Central Uniforms, 834 Chestnut Street, Philadelphia, PA 19107. We will begin processing the order as soon as it is received. Please include an email address to receive an order confirmation and tracking information on your shipment.
Q: How do I check the status of my order or contact you if I have a question about my order?
If you have any questions about your order, including order status, e-mail us at: email@example.com or call us at 888-545-2628. Please include your name, address, and ordering information in addition to your question, so that we may assist you as quickly as possible.
Q: How do I track my order?
We will keep you updated on the status of your order throughout the process, but please e-mail: firstname.lastname@example.org for your tracking information anytime.
Q: What forms of payment does Central Uniforms accept?
Central Uniforms accepts payment by Discover, Visa, MasterCard, and American Express for online orders. When ordering by phone, mail or fax, we accept payment by the aforementioned credit cards as well as by check or money order.
If you are purchasing with a debit card, it is standard procedure to request a pre-authorization from your bank before your order is processed. The pre-authorization will confirm that your bank account has sufficient funds available to cover your order purchase. The funds are not actually removed from your account until we ship the order to you. You may see both the pre-authorization and the charge on your account, but this is not a duplicate charge. The pre-authorization will be removed within a few days, depending on your bank. At that time, you will have only been charged for the item(s) that have been shipped.
Central Uniforms will charge for the processed in-stock items, plus the entire amount of shipping & handling costs. Payment for any backordered items will be charged upon delivery. You will not be billed any additional shipping fees for backordered items.
Q: Does Central Uniforms charge Sales Tax?
We only charge Sales Tax on our accessories (Stethoscopes, etc.) but not on any of our apparel or shoes.
Q: How do I use a promotional code when ordering?
Upon check out you will be prompted to fill in your “Promo Code”. You need to fill in your Promo Code before you press “Continue Check Out”
Q: What if an item that you ordered is not in stock or backordered?
On occasion, demand for a product will exceed the quantity in stock. If you order an item that is currently out of stock, we will notify you by e-mail that the product is backordered and let you know when it is expected. We will often give you the option of replacing the item with a different one (i.e. a different color and/or style). Most items that are backordered are expected to arrive in our fulfillment center within 30 days.
If you have ordered multiple items, in-stock items will be shipped immediately via your requested shipping method, so as not to delay your entire order. Backordered items will be shipped at our cost at no extra charge to you.
Note: If you are using e-mail filters and/or blockers, be sure to add: www.jonlanger.wpengine.com to the safe sender list in your address book to ensure that you receive our notifications and updates.
Q: If an item you ordered is on backorder and you do not want to wait for it. How can you cancel it?
To cancel any backordered item(s), e-mail us at: email@example.com or call us at 888-545-2628. Please include your name, order number, address and ordering information along with the item number you wish to cancel. If the item has not already been shipped, we will cancel it immediately.
Q: How can I cancel or change my order?
Please remember that in stock items ordered before 1PM ET will ship the same day! If you need to cancel or change an order, please email firstname.lastname@example.org as soon as possible with your request. We use an automated order processing and warehouse systems to provide you with the fastest service possible, so we may not be able to cancel or modify your order before it is processed. Cancellation or change of an order usually involves return of merchandise or additional shipments. We apologize for any inconvenience. Please refer to our returns policy for additional information.
Q: Is shopping at CentralUniforms.com safe and secure?
You can feel completely secure when ordering from CentralUniforms.com. All online transactions at CentralUniforms.com are handled with an industry-standard technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. This is a 128-Bit Encryption Utility to ensure safety of your data. When the data is encrypted it cannot be copied or used by anyone else. If ordering online is not comfortable for you please call us directly at 888-545-2628 or e-mail us at: email@example.com.
Q: Computer Monitor Color Accuracy?
We do our best to accurately represent the appearance of the products that we sell on our online store. However, please keep in mind that if your monitor color settings have been changed or are not set to the default standard settings, a product’s true colors may not appear as they should on your screen.
Q: Does Central Uniforms have a catalog?
No, we do not publish a printed catalog. Instead we maintain a “live” catalog on the internet. This way you have access to the newest products, the most competitive pricing, and a selection that surpasses any mail order catalog! If you are interested in a certain brand/manufacturer or category (scrubs, lab coats, etc.) then we can send you catalog(s) that will be specific to the brand or category for your reference.
You can find our entire assortment on our website at www.jonlanger.wpengine.com
Q: What if CentralUniforms.com is unable to accept your order?
Please note that CentralUniforms.com may be unable to accept or may need to cancel certain orders. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. CentralUniforms.com will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is cancelled after your payment has been processed, CentralUniforms.com will issue a credit to your payment method in the amount of the charge.
Q: What is the Return Policy at CentralUniforms.com?
Central Uniforms guarantees its products to be free of defects and will replace items that are unused and found to be defective. If you are not completely satisfied return your purchase for a REFUND OR EXCHANGE within 15 days of receipt. All Returns and Exchanges must have a confirmation number which you can obtain by emailing us at firstname.lastname@example.org or by calling 215-413-0833.
If you ordered the wrong size and want to exchange the item, we charge a $15 shipping fee to ship the correct size back out to you along with you being responsible for paying any shipping fees required to send the item back to us. If you ordered the wrong size and would like a refund for the item, the original shipping charges will be deducted from your credit along with you being responsible for paying any shipping fees required to send the item back to us.
Exceptions to the return policy
Embroidered items are non-refundable and non-returnable for any refunds. If you would like any embroidered (or non-embroidered) items to be sent back to be altered or hemmed for any reason, you are responsible for any shipping fees to send back to us and our alteration department will receive the items back and alter them per your request at a cost of $7 for any alterations along with a $15 fee to ship back.
Gift Cards are non refundable to cash; they can only be used for buying Central Uniforms items.
Central Uniforms, Inc.
1653 The Fairway-#220
Jenkintown, PA 19046
Q: What guarantee do you offer on your products?
We want you to be happy! If you are ever disappointed, any non-embroidered items in original condition (with tags attached) may be exchanged or returned within 15 days of receipt. Postage, shipping and handling are not refundable. Send returns via insured, prepaid U.S. mail or UPS to:
Central Uniforms, Inc.
1653 The Fairway-Suite #220
Jenkintown, PA 19046
If you need assistance prior to returning your item(s), please e-mail us at: email@example.com or call us at 888-545-2628.
Q: What if my item is defective, broken or needs repair?
CentralUniforms.com partners with reputable manufacturers who stand by their products. However, on rare occasions, a product can have a defect that was undetected by the manufacturer. If a product you’ve purchased from Central Uniforms has a manufacturing defect, please e-mail us at firstname.lastname@example.org or call us directly at 888-545-2628.
Q: What do I do if I was shipped the wrong item(s) or my order was damaged in transit?
For fastest service, e-mail us at email@example.com or call us at 888-545-2628 with your order number, name, address and details on the item(s) you ordered and the item(s) you received. If the requested item is in stock, we will ship it to you immediately. Your credit card will be charged for the second shipment, but you will be credited for the return once we receive it.
Q: How do I return an Item?
All items returned must be in their original condition with their original packaging, instruction manuals, warranties, and tags. Please do not use the product box as a shipping container. Items must be returned within 15 days of receipt. If an item was ordered as a set, it must be returned as a set. Laundered garments and footwear showing visible wear are not returnable unless they are defective. Embroidered garments are not returnable unless we have made an error in embroidering your garment. All shipping/processing charges on returned packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package. Please allow 14 business days to process your return.
Q: How do I exchange an Item?
All items exchanged must be in their original condition with their original packaging, instruction manuals, warranties, and tags. Please do not use the product box as a shipping container.
Items must be exchanged within 15 days of receipt.
If an item was ordered as a set, it must be exchanged as a set.
Laundered garments and footwear showing visible wear are not exchangeable unless they are defective.
Embroidered garments are not exchangeable unless we have made an error in embroidering your garment.
All shipping/processing charges on exchanged packages must be prepaid. You will be credited for shipping if the product was damaged or defective, or if the wrong item was shipped. Please include the postal receipt in your return package.
Please allow 14 business days to process your return.
Q: Are there any items that are not returnable or exchangeable?
Due to health codes, support and fashion hosiery may not be returned or exchanged except in the case of a manufacturer’s defect. Any embroidered items are not returnable or exchangeable unless the item(s) is defective or our error.
Q: Will I get a full refund for my return?
If any item(s) are shipped back to us in new or like-new condition within 15 days of your receipt, with proof of purchase (i.e., your packing slip) and the item(s) have not been worn, washed or embroidered, you will receive a full refund for the cost of the product, based on your original payment method (i.e., check or credit card). If you do not have a packing slip or original order number, e-mail us at: firstname.lastname@example.org or call us at 888-545-2628 and we will locate your order information.
Q: How long does it take to get my refund?
We process all of your returns upon receipt of the item(s). Depending on the shipping method you use to send the item(s) to us, it can take up to 14 business days for us to receive and process your return. If your order was placed with a credit card, your account will be credited when we process your return. If you ordered by check, your refund check will be sent to you via first-class mail.
Q: I lost my packing slip. What information do you need for my return?
If you’ve lost your packing slip, e-mail us at: email@example.com or call us at 888-545-2628 for assistance. We will search for your order and give you the information you need to include with your return, including your order number. Ship your return merchandise to the following address: Central Uniforms, 834 Chestnut Street, Philadelphia, PA 19107. Don’t forget to include your order number with your package! We recommend insuring your return shipment, as we cannot give credit for items that we do not receive.
Q: How do I Log In?
Click on the Log-In Icon in the upper right hand corner to enter your e-mail and your password if you are an existing user. Click on the Register/Join Icon in the upper right hand corner to join as a new user to set up your e-mail and password.
Q: How do I subscribe/unsubscribe to CentralUniforms.com’s email list?
Subscribing to CentralUniforms.com’s email list gives you access to exclusive previews of our special sales events, information about new merchandise arrivals, and key product advice.
Customers are automatically subscribed to our email list when making a purchase at CentralUniforms.com. If you’d like to subscribe without making a purchase, please join our e-mail list by typing in your e-mail to the “Join our E-mail list” space bar located toward the top of each page. To unsubscribe from our mailings, click on the “unsubscribe list” link located at the bottom of any of our emails. There is an unsubscribe link located at the bottom of each of our promotional e-mails. By clicking this link you will be prompted to select your method of removal. Then you will automatically be removed from the e-mail list. If you have not yet received a promotional e-mail and you would like to be removed, call 888-545-2628 or e-mail us at firstname.lastname@example.org with the e-mail address to be removed.
Q: How do I inform you of any changes to my address, e-mail, contact information, etc.?
To update any of your account information, click on the “Customer Service” Icon in the upper right corner of our home page and you will be prompted to enter your current e-mail address and password to make any changes or updates. If any of your changes are not being made or you are having ANY difficulties in ordering, please call us at 888-545-2628 or send us an e-mail at email@example.com so that we can update, correct and get you back on track.
Q: How do I sign-up to receive promotional emails?
Enter your e-mail address in the “JOIN OUR E-MAIL LIST” sign-up box located toward the top of every page. Once you have entered your e-mail address, you will receive an automatic e-mail to confirm your subscription. If you do not click on the e-mail once you receive it, your subscription will not be activated, and you will not receive any promotional e-mails.
Q: If I no longer wish to receive CentralUniforms.com promotional e-mails, how do I get my name removed from your mailing list?
You can either e-mail us directly at: firstname.lastname@example.org or call us at 888-545-2628 to be removed from our e-mail list. You can also be removed by requesting to be taken off our list when getting any of our promotions via e-mail. Our promotional e-mails always give you the opportunity to be removed from our list at your leisure.
Q: What is the difference between confirmation e-mails and promotional e-mails?
Confirmation e-mails are sent after you place an order to let you know that your order has been received, as well as when your items are being shipped. Promotional e-mails give you updates on exclusive offers, upcoming CentralUniforms.com events, exclusive online promotions, seasonal sneak previews, and store events.
Q: If I enter my e-mail address upon registering or signing up, will I automatically receive promotional emails?
No. By entering your e-mail address, you will only receive order and shipping confirmation e-mails. You will not receive any promotional e-mails unless you separately enter your e-mail in the “Join Our List” space bar toward the top of each page. If you decide later that you do not want our promotional e-mails, you can click the unsubscribe link located at the bottom of our e-mails, call 888-545-2628 or send an e-mail to email@example.com. Please include your complete name and specify the e-mail address you would like us to remove when contacting customer service.
Q: Why should I fill in accurate information on My Account page?
By giving us an accurate e-mail address, you will be able to receive order confirmations, order updates, and tracking information e-mails. The best part of giving us your e-mail address is that you only have to enter your information one time! When you come back to shop the next time, you can quickly log in with your e-mail address and password. All necessary information will automatically pop up. If you want to change any of your information, log in, click on update my account, and your updates will show the next time you visit.
Q: How do I update My Account page?
All you have to do is log in using your e-mail address and password. You will find the My Account link at the top of every page. If you do not have an account, just click the Customer Service Icon and REGISTER so you can create an account that will store your information for quick ordering the next time you visit. Rest assured, we will NEVER sell, rent, or exchange your e-mail address.
Q: What do I do if I forget my password?
Click the Customer Service Icon on the Top of any of our pages. Then click the Lost Password Icon and you will be prompted to enter your First Name, Last Name and e-mail address for your password to be sent to you and/or reset
Q: How do I update my e-mail address?
Please click on the “My Account” Page using your e-mail address and password. You will find the “My Account” link at the top of each page. Once you are logged in, you can change your e-mail address. Rest assured, we will NEVER sell, rent, or exchange your e-mail address.
Q: Do you ever sell, rent, or exchange my e-mail address?
No, we NEVER sell, rent, or exchange e-mail addresses.
Q: If I unsubscribe from the promotional e-mails, will I also be unsubscribed from the confirmation e-mails?
No. The list for promotional e-mails is separate from the list of e-mail addresses that receive confirmation e-mails. You must unsubscribe from the confirmation e-mail list separately.
Q: How do I unsubscribe from the confirmation e-mail list?
To unsubscribe from the confirmation e-mail list, please contact customer service by calling 888-545-2628 or send us an email at: firstname.lastname@example.org. When sending an e-mail, please type “remove from confirmation e-mail list”, and include your full e-mail address.
Q: I have a question about a product. Who should I call for assistance?
Our friendly customer service team is ready and willing to answer any questions, comments and/or feedback regarding anything. Ask us questions about fabric, color, style, delivery, size and more! Please call 888-545-2628 or send an e-mail to: email@example.com
Q: Why do I keep getting the Zip Code verification error with my Credit Card and what should I do?
The Zip Code verification checks that the Zip Code you enter with your credit card information is the Zip Code that your bank has on record for your Credit Card. This check is to help prevent unauthorized people using your credit card to shop on-line. This security check is for your benefit, but sometimes it can be a nuisance. If you keep getting the Zip Code error, even when you are entering the correct Zip Code, it is probable that your bank is not on-line with our credit card processing system. In this case it is not that your Zip Code is incorrect, it is that we are not getting a response from your bank, and our system requires a positive verification before allowing the order to go through. What to do: First ensure your Zip Code is correct (Have you moved recently? Is the credit card statement sent to a different address?). If you are still having the problem, try a different credit card. If you are using Visa, try a MasterCard, for example. Call us at 888-545-2628 or e-mail us at: firstname.lastname@example.org and we can attempt to correct any issue you are having. If you are still unable to complete your order we recommend you print out your shopping cart page (with all the products you are ordering and your shipping address) and either fax it to us at 215-413-1262, or mail it to us with a check, to:
Central Uniforms, 1653 The Fairway-Suite #220, Jenkintown, PA 19046
Q: Do you ship to Canada?
We currently ship to customers with Canadian addresses but require you to e-mail us at: email@example.com or to call us at 888-545-2628 so that we can confirm your shipping charge(s) along with notifying you about any Tariff fees that may be required to be paid by you.
Q: Do you ship internationally?
We currently ship to customers with International addresses but require you to e-mail us at: firstname.lastname@example.org or to call us at 888-545-2628 so that we can confirm your shipping charge(s) along with notifying you about any Tariff fees that may be required to be paid by you.
Q: What if I don’t see an item on your site?
Great Question. Please e-mail us at: email@example.com or call us at 888-545-2628 and we will be happy to find what you need and let you know right away if we can get it for you.
Q: Can I pickup my order even if I place it online?
Yes, we will hold your order in the store for you to pick up and this will eliminate shipping charges. Please e-mail us at: firstname.lastname@example.org or call us at: 888-545-2628 once you receive email confirmation to arrange pickup. Visit our “Contact Us” or “About Us” icons on the bottom of each page for our address in Historic Center City Philadelphia: Central Uniforms: 834 Chestnut Street, Philadelphia, PA 19107.
Q: When is your next sale?
We have several sales and promotions that are communicated to our customers through our Monthly e-mail blasts. Please join our e-mail list by typing in your e-mail address in the “Join Our e-mail List” icon which is available at the top of every page.
Q: What brands do you sell?
Feel free to look at all of the manufacturers that we sell by viewing their icons on our home page and/or with the filter and drop down boxes available on our product detail pages. Here is our list: Cherokee, Landau, Barco, Peaches, White Swan, Meta, Prestige Medical, Dansko Clogs/Shoes, Nursemates Shoes, Birkenstock Clogs/Shoes, Merrill Clogs/Shoes, Keen Shoes, Grey’s Anatomy, ICU, NRG, Bodek & Rhodes/Ultra Club, Radiance, Red Kap, Uncommon Threads, Urbane, Edwards, Dickies, First Nighter, Fashion Seal, and many more.
Q: Do you have a Retail Store, and where is it?
No, we have our Headquarters & Warehouse which is located in suburban Philadelphia. We conduct our warehouse business Monday thru Friday from 10am -5pm (please call ahead to confirm an appointment) & Saturday & Sunday appointments are available. All of our embroidering and in-house shipping originates from our store located at 1653 The Fairway, Jenkintown, PA 19046.
Q: What are your warehouse hours?
Monday thru Friday from 10am -5pm (please call ahead to confirm an appointment) & Saturday & Sunday appointments are available.